Shipping Policy

International orders

We use DHL Express for all International Orders.

We provide complimentary express shipping on all orders above $150 USD.  For orders below that amount, shipping will be charged at a flat rate of $20 USD.  

Delivery times are in between 3-8 business days.

We process orders Monday to Friday from our Bali head office.  Please allow 1 day for us to process your order and your shipping timeframe will be in addition to that.    

You can track your order via our shipping confirmation email.  If you did not receive a confirmation email, please contact our team directly at hello@rokathelabel.com 

 

Orders within Indonesia

We use JNE Express for all Domestic Orders.

We provide complimentary express shipping on all orders above $150 USD.  For orders below that amount, shipping will be charged at a flat rate of $4 USD.

JNE Express provides next day delivery service.  Please allow our team an extra day to prepare your order.  

We process orders Monday to Friday from our Bali head office.  Please allow 1 day for us to process your order and your shipping timeframe will be in addition to that.    

You can track your order via our shipping confirmation email.  If you did not receive a confirmation email, please contact our customer service team directly at hello@rokathelabel.com